Useful Information

City of Durham Services

Durham City Hall – Photo courtesy of City of Durham Communications Department

Durham One Call

Durham One Call is the City of Durham’s hub for information about City programs and services as well as the way to submit non-emergency issues. For example, reporting potholes, bulky item pickup, etc.

Bulky item collection is by request only. Residents can make a request online or by calling Durham One Call at 919-560-1200.

You can submit requests three ways:

Neighborhood Improvement Services

City of Durham Neighborhood Improvement Services Impact Team – Photo courtesy of City of Durham Communications Department

Phone: (919) 560-1647
Website: durhamnc.gov/570/Neighborhood-Improvement-Services

The website includes a directory with code enforcement and community engagement staff for District 2.

Solid Waste Management Department

Solid Waste Management truck – Photo courtesy of City of Durham Communications Department

The City of Durham Solid Waste Management Department is responsible for the collections and processing of residential solid waste (garbage), recycling, bulky items, and subscriber-based yard waste services.

Phone: (919) 560-4186
Website: durhamnc.gov/832/Solid-Waste-Management
Find your collection date calendar: durhamnc.gov/3025/Find-Collection-Day-Holiday-Schedule-Cal


Other City Services

Housing Inspection (919) 560-4144
Community Development (919) 560-4570
Public Works (919) 560-4326
Planning & Zoning Department (919) 560-4137

Parks and Trails

Information about local trails, parks and nature preserves. Go to our Parks and Trails page.

Emergency, Police and Sheriff Numbers

Find emergency and non-emergency numbers as well as tips on when to call the police.

Playgrounds

village playground at St. Paul’s

Colonial Village has a playground for children open to residents called Village Playground at St. Paul United Methodist Church, 2700 N Roxboro St, accessible from E. Hammond Street and Hugo Street.

Local Businesses

Directory of local businesses in or near Colonial Village.

Dog-Related Information

Australian shepherd

Loose dogs

Loose dogs are in danger of being hit by a car and are a nuisance for neighbors and their pets. It is also against the law to let your dog run loose. To report a loose dog to Animal Control, call (919) 560-0630. For more information about Animal Services go to www.durhamsheriff.com/services/animal-services

Dangerous dogs

If you observe a dangerous dog that attacks, bites or chases people, leashed dogs or other animals, call 911.

Constant Barking

Barking dog complaints are handled by the Durham Police. Call the non-emergency line, 919-560-4600, to report a dog whose barking non-stop at all hours of the day is a nuisance. Keeping a log of the amount of time the dog is barking as well as the times and days, will help the police with the case.

Dog poop

Lastly, don’t forget to bring along some trash bags when you walk your dog. Cleaning up dog poop is not only important for sanitary reasons, but it’s mandated by city litter laws.